Recently I learnt from the bill that Loop Mobile has revised the tariff of Blackberry BIS Lite Plan wef 6-6-2012 from Rs.199 to 299 with added facility of 2 Gb Internet free on Opera mini browser.
There are many problems with such revision of tariff:
1. Loop Mobile did not inform customers about revised tariff along with new details of 2 GB Internet thru opera. I did not get any notice from them about it. I learnt it only from gallery upon inquiry of higher tariff bill. Loop Mobile is claiming that they have informed the all users of BIS Lite by SMS. But, I never received any SMS.
2. Loop Mobile did not take consent of customer before charging the revising tariff. They have unilaterally changed the tariff. Against this argument they say that they are at liberty to change price of Value Added Service any time.
TRAI Direction on Value Added Services dated 4th July 2011 (F.No.305-15/2011-QoS), it st…